SKOOP FAQ: Answers for Your Fleet

Shipping and Delivery

What are your standard shipping times?

We process and dispatch all in-stock parts and equipment within 48 hours of order confirmation. For replacement parts, standard delivery takes three to five business days. Heavy machinery transport depends on your exact location, but we typically deliver fully assembled equipment within seven to 14 business days.

How do you deliver heavy machinery?

We use a trusted network of specialized heavy-haul transport carriers. Our logistics team coordinates the entire delivery process directly with your site manager. You must provide an accessible, flat area for the lowboy trailer to park and unload the machinery safely.

How can I track my parts order?

Once your parts leave our warehouse, we will send an automated email containing your tracking number and the designated carrier. You can use this number to monitor your shipment directly on the carrier's website.

Payment and Financing

What payment methods do you accept?

We accept all major credit cards, direct bank wire transfers, and certified cashier's checks. For large equipment purchases, we highly recommend utilizing a direct wire transfer to ensure the fastest possible order processing and dispatch.

Do you offer equipment financing?

Yes. We partner with top-tier industrial lenders to offer flexible financing packages. You can apply for financing directly through our sales team to secure terms that match your operational budget and cash flow needs.

Warranty Terms

What does the standard SKOOP warranty cover?

We stand behind our engineering. Every new SKOOP machine includes a comprehensive two-year or 2,000-hour powertrain and hydraulic system warranty. This agreement covers any defects in materials or factory workmanship.

How do I submit a warranty claim?

Contact the TYPHON Service Center immediately if you experience a covered failure. You need to provide your machine's exact serial number, current hour meter reading, and a brief description of the mechanical issue. Our technicians will guide you through our streamlined approval process to get your machine repaired fast.

Does routine maintenance affect my warranty?

Yes. You must perform all scheduled maintenance outlined in your operator manual to keep your warranty active. We require you to keep clear records of all fluid changes, filter replacements, and daily inspections.

Basic Troubleshooting

What should I do if my machine will not start?

First, verify that the safety lap bar is fully lowered and clicked securely into place. Our equipment features an interlock system that prevents the engine from turning over if the bar remains up. Next, check the main battery disconnect switch to ensure it rests in the "ON" position. Finally, confirm your fuel levels and check the primary fuel filter for water buildup.

Why are my hydraulic controls responding slowly?

Slow hydraulic response usually indicates low fluid levels or a restricted filter. Park the machine on level ground and check the hydraulic sight glass. If the fluid level is correct, you likely need to replace your hydraulic filter. Never operate the machine if the hydraulic system feels sluggish, as this causes severe pump damage.

Where can I find replacement parts and service manuals?

You can order genuine SKOOP filters, hoses, and high-wear items directly through our online Service Center. We also provide digital copies of all operator and service manuals in our resource library for quick reference on the job site.